About Jumeirah & the Hotel
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
An opportunity has arisen for a Butler to join the Guest Relations Team in Jumeirah Al Naseem. The main duties and responsibilities of this role:
- Butlers act as the main contact of the guests and ensures communication with other departments is flawless in order to execute the smallest to most complex request and provide the highest level of service.
- The Butler is always ready and willing to assist both guest and associates in a friendly, courteous and professional manner by performing efficiently and with the best attitude.
- Extend a warm welcome to all our guests and visitors in the lobby and any other hotel area.
- Identify and anticipate guest's needs and assist in any possible way.
- Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Upsell the hotels, restaurants, and facilities across the resort.
- Conduct a property show around and room orientation to visitors / guests.
- Ensure correct protocol and treatment is extended to our high profile VIP guests.
- Maintain the privacy of all guests by ensuring that no guests’ details are disclosed to anybody.
- Constantly provide an approachable, helpful and friendly service to guests and colleagues.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- A minimum of 2 years of Concierge, Guest Relations, or Front Office experience in a 5-star hotel setting.
- Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
- Fluent in English and Russian languages.
- Strong interpersonal and communication skills.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
