Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job
An opportunity has arisen for a Administrator to join our J-Club team at Madinat Jumeirah. The main duties and responsibilities of this role are:
- To provide courteous and professional service at all times.
- Welcome guests, greet guests and members, explain and up sell the facilities and services available.
- Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
- Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
- Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
- Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
- To report all problems and or complaints related to the health club. Communicate via logbook & staff meetings, depending upon urgency.
- To liaise with all related departments, confirm reservations, process engineering requests and maintain cleanliness.
- To understand all current activities & promotions within the Club and Hotel.
- Maintain daily operations, including opening, operating and closing procedures.
- Participate in any scheduled training programs and attend the internal meetings.
- Record in appropriate logbook any guest requests, complaints or engineering requests.
- To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all times.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Minimum two years’ experience in hospitality or guest service-related work (experience in a health club environment preferred)
- Strong customer service orientation
- Adaptability and appreciation of cultural diversity
- Knowledge in spa treatment and health treatments
About the Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
